FAQ - Frequently Asked Questions
We answer your questions on Tiny Finch!
To install Tiny Finch simply add a line of code to the HTML header of your website. It's the same process as installing Google Analytics or Hotjar. Then you will have to choose on which platform to receive messages between Slack, Telegram and Whatsapp.
We've written a blog article to explain it in detail!
We've written a blog article to explain it in detail!
Tiny Finch costs $20 monthly, or $200 yearly (which is $16.67 monthly).
It's significantly cheaper than the plans of our competitors!
It's significantly cheaper than the plans of our competitors!
No, Tiny Finch does not have a free plan.
However, you have access to a one-month free trial to thoroughly test the solution before committing.
We decided not to offer free plans like some of our competitors because they are often limited and only exist to convert you to paid plans. We aim to provide a frustration-free experience with an affordable plan without limitations.
However, you have access to a one-month free trial to thoroughly test the solution before committing.
We decided not to offer free plans like some of our competitors because they are often limited and only exist to convert you to paid plans. We aim to provide a frustration-free experience with an affordable plan without limitations.
You can receive as many messages as necessary.
Tiny Finch has no limit on the number of messages per month, so you don't have to worry.
Tiny Finch has no limit on the number of messages per month, so you don't have to worry.
Yes! You can completely change the appearance of the chat bubble and the widget.
For example, you can modify the colors, font, size, and roundness. There are no limits; you can make the modifications you want easily!
We've written a blog article to explain it in detail.
For example, you can modify the colors, font, size, and roundness. There are no limits; you can make the modifications you want easily!
We've written a blog article to explain it in detail.
How team collaboration works depends on your chosen platform:
Slack: Add team members to the #tinyfinch channel created by our bot. A Slack channel can hold up to 1000 people!
Telegram: Add the Tiny Finch bot to a group to enable team collaboration.
WhatsApp: Currently limited to one person. We recommend Slack or Telegram for team collaboration.
The pricing does not depend on how many members your team has, unlike some of our competitors.
Slack: Add team members to the #tinyfinch channel created by our bot. A Slack channel can hold up to 1000 people!
Telegram: Add the Tiny Finch bot to a group to enable team collaboration.
WhatsApp: Currently limited to one person. We recommend Slack or Telegram for team collaboration.
The pricing does not depend on how many members your team has, unlike some of our competitors.
No you do not need a credit card to start the one-month free trial of Tiny Finch.
But if you want to keep using Tiny Finch after the trial period, you will need to subscribe with your credit card.
Subscribe before the end of the trial period to avoid interruption. It will be debited at the end of the trial period anyway.
But if you want to keep using Tiny Finch after the trial period, you will need to subscribe with your credit card.
Subscribe before the end of the trial period to avoid interruption. It will be debited at the end of the trial period anyway.
If you haven't received many messages during your trial period and want to extend it to have more time to test Tiny Finch, you can contact us and we will extend your trial period!
No, visitor messages are only sent to your connected platform (Slack, Telegram, or WhatsApp).
We follow the "keep it simple" principle by centralizing everything in the tools you already use every day.
We follow the "keep it simple" principle by centralizing everything in the tools you already use every day.
No, Tiny Finch requires one of these platforms to receive and respond to visitor messages.
You'll need an account on at least one of them to use Tiny Finch.
You'll need an account on at least one of them to use Tiny Finch.
Yes! You can test it yourself, messages take less than a second to be transmitted from your website to your chosen platform.
You can provide very efficient customer service with Tiny Finch!
You can provide very efficient customer service with Tiny Finch!
Yes! Just add the Tiny Finch code to the header of your homepage, not the global header for all pages of the site.